Hello, my name is Michelle Deshotels, a Learning & Development leader based in San Diego with 15+ years making the complex simple.
I Build Learning Solutions That Change Behavior
This portfolio showcases 15+ years of strategic L&D work.
Most of my recent projects are proprietary. AI transformations, custom tools, and organizational programs. I’ve included case studies, public samples, and materials available to discuss in person.
Capabilities.
Learning and Operations Work Hand in Hand
When I build training, I’m also building the systems that make it easy to use.
When I design adoption strategies, I’m tracking the metrics that prove it’s working.
Everything connects because that’s the only way change actually happens.
01
Adoption Architecture
Building systems people actually use
I don’t just train people—I build infrastructure that makes adoption inevitable. I’ve increased LMS engagement from the industry standard of 20-30% to 70-80% sustained monthly logins. I’ve maintained 99%+ compliance rates for a decade. The cybersecurity program I built? 64% voluntary participation in a voluntary program.
I design ecosystems, not courses. Custom prompt generators. Software tracking systems. Communication integrations. Gamification that connects to actual rewards. When the path of least resistance is also the path to success, people choose it every time.
Portfolio examples 👇
- Kruze U: Pilot to Platform – How 50% pilot participation became 70-80% sustained engagement
- AI Fluency Program – 0-100% adoption in 5 months, still at 100%
- Cybersecurity Challenge – 64% voluntary participation in voluntary program
02
Technical
Translation
Making systems work for people
I speak two languages: technical infrastructure AND human behavior.
I can manage a Salesforce migration for an organization and drive actual adoption. I can build LMS infrastructure and create content people want to consume.
I can architect AI ecosystems with integrated tools—then train non-technical users to use them confidently.
I build technical infrastructure. I drive sustained behavior change. I do both, which means I hand off complete systems that scale without me.
Portfolio examples 👇
- Salesforce Service Cloud Migration – Leading organization implementation through adoption
- Enterprise LMS Implementations – Building and customizing platforms that scale
- Building AI Fluency from the Ground Up – Change management powered by custom tools
03
Operational
Impact
Proving results, not just activity
I track outcomes that matter: compliance rates that stay above 99%, quality frameworks that last decades, AI adoption that hits 100% and stays there. I embed learning into operations so tightly that it becomes “how we do business” rather than “training we have to complete.”
I’ve built LMSs as operational infrastructure, not just training platforms. I create quality frameworks designed to outlast my tenure by years. My work scales because it’s built to run without me, supported by department liaisons and automated workflows instead of constant hand-holding.
Portfolio examples 👇
- Learning Operations Framework – How Kruze U scaled with lightweight support structure
- Quality & Process Transformation – Building systematic processes that preserve institutional knowledge
- Team Building & Org Design – 99.4% compliance partnering with Security Director
Selected Works
Want to see more? My full portfolio includes case studies, work samples, and detailed project breakdowns spanning instructional design, LMS implementation, AI transformation, and strategic program development.
Contact.
Ready to discuss how strategic learning can drive measurable change in your organization? Let’s talk.
Located in San Diego, CA
